Kontakt und FAQ Residence Lipno

Villas & Bungalows are ready for your stay the day of your arrival from 15:00. 

The day of your departure it is necessary you leave the house by 10:00. 

Openingtimes high season

Su - Fr: 9.00 - 11.00 / 14.00 - 17.00

Sa: 9.00 - 11.00 / 14.00 - 18.00

Openingtimes low season

Mo - Su: 9.00 - 11.00 / 14.00 - 17.00

If you come later, do not worry. We will put your keys to the night safe which is on the wall of the reception building. We will send you the code by e-mail one day before your arrival or we will text it to your phone. 

Please let us know when approximately you plan to arrive.

All reservations must be paid before your arrival according to the chosen cancellation conditions. We sent you an invoice for advance payment with a payment date according to your chosen cancellation condiitions.

If you paid the reservation online with card, then you may have a confirmation of payment.

In your confirmation, you will also find a link to the administration of your reservation to learn the necessary information.

At the reception we accept cash in Czech crowns, euro and most common cards.

The deposit is an amount of money we require at the arival and it is refundable. All of the houses have their own owner and we try to maintain the houses in great conditions. That is why we require deposits from our guests to cover potential damages of the house, garden or the area. 

The most often there are issues with broken glasses, lost cutlery, broken plates but also with parking on the lawn,  dirty walls or damaged furniture (mostly by pets). 

You should check the house at your arrival (we checked it during the cleaning and before your arrival). In case you find some defects, you can report it at the reception and we will check it. When there will be defects found at your departure, we would use the money of your deposit to fix them. 

The deposit it 3.000 CZK per house and it is paid by a credit card. The amount is blocked during 14 days (depending on your bank).

In some cases you can pay the deposit in cash.

Complete information read in our Conditions.

In our park there're 2 professional charging station for electric cars. You can use them any time for your electric car.

We do not allow charging from the sockets in the house. Not only because of consumption, but also because of the overload of the network.

Houses & bungalows are fully and comfortably equipped.

There is no:

- dishwasher,

- Combined hot air and microwave oven,

- Toaster,

- kettle,

- Nespresso coffee machine (we will be happy to sell you at the reception)

Of course there are plates, glasses, mugs, cutlery for all people and a little extra.

On arrival you will find in each house:

- made beds

- big and small towel for each person

- kitchen cloth

- 3-5 dishwasher tablets according to the size of the house

- jar with sponge, cloths and substitute garbage bags

- toilet papers

- soap

We recommend taking with you:

- All you might miss, such as a swimsuit or clothing

- Special aids that are not standard in equipment

- Hairdryer, or you can borrow it with us

- Personal hygienic means (shower gels or shampoos are not in the house)

Yes, each house has its own wi-fi network. 

You will find log-in and password in a handbook that is in the house. 

You can connect to the wi-fi network for free, there are no restrictions of the number of users.

The house has a TV with a Google Chromecast smart device with Google TV.

You can watch TV programs in Skylink TV for up to 7 days (czech programms only)

Other applications like YouTube, Netflix, HBO Max etc. are downloaded on Google Chromecast.

These services are not covered, but you can apply for your own login information.

You can connect to the TV via HDMI, for example, a game console, via USB other memory media for your use.

There are no game consoles in the house.

BBQ is not directly in the house, however, you can rent it at the reception, including the charcoal.